If you have any questions regarding shopping experience, your order, shipment or returns, please do not hesitate to contact us.
We will reply to your request within 24 business hours, Monday to Friday
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Shipping and Returns |
If you have any questions regarding shopping experience, your order, shipment or returns, please do not hesitate to contact us.
We will reply to your request within 24 business hours, Monday to Friday
Vittoria Buccino offers free shipping to Canada, New Zealand, Australia, the European Union, and the USA on orders over USD 225. Vittoria Buccino ships to the following destinations on a DDP (Delivery Duties Paid) basis. DDP (Delivery Duties Paid) means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
For all other destinations, we offer free shipping on orders over USD 300 and shipping is on a DAP (Delivered at Place), or DDU basis. This means that as the recipient, you are responsible for all applicable import customs, duties, and taxes upon delivery.
Vittoria Buccino will send you an email confirmation once your pre-order has been shipped. For any further questions about your order or return, please contact our Customer Care team at client.services@vittoriabuccino.com.
To ensure your complete satisfaction, you may return Vittoria Buccino products in accordance with the return policy set forth below:
Customers returning products from outside the United States are responsible for any applicable costs incurred in the international shipment of the product back to Vittoria Buccino.
Please visit our Returns Portal to process your return. The portal will be activated once your order is shipped.
To cancel an order, please send us an email including your name, address, and order reference number within 7 days of the time your order was placed at client.services@vittoriabuccino.com.
Please allow up to 14 business days for your refund to be processed once it is cancelled.